Customer Success Team
The Customer Success team plays a crucial role in building strong relationships with customers and driving long-term satisfaction and loyalty.
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Sky offers next day funding, so Sky Payments customers will receive any payments made on Monday by 9:00 PM ET on Tuesday. Any payments during the weekend will be received on Tuesday. More information can be found in our help center.
Yes. After completing the 5 minute registration process you can immediately start processing payments by using the Sky Systemz mobile application (App Store) (Google Play) or by logging into SkySystemz.com you can take a manual payment. You will then receive an email and phone call from your dedicated account manager to assist with any hardware purchases and the setup of your Sky account.
Sky asks basic business and personal questions during registration, such as name, address, EIN, and banking information. It takes approximately 5 minutes to complete our registration and begin processing payments. However, Sky uses next generation underwriting and verification technology to identify you as the business owner and to verify your business. If you do not answer questions accurately, we may ask additional questions or require documentation such as processing statements, drivers license, or business licenses for verification purposes.
We are required to collect your Social Security Number (SSN) under Section 326 of the USA PATRIOT Act. This law mandates financial institutions to verify the identity of individuals opening accounts to prevent fraud, money laundering, and terrorist financing. As part of this process, we use your SSN to confirm your identity and ensure compliance with federal regulations. This information is securely handled and used solely for the purposes outlined in the act.
Sky does sell equipment and offers special discount incentives for merchants that provide three recent processing statements. Sky also offers a $50 credit for every $5,000 processed in the first billing cycle for hardware purchases made during the first billing cycle. You can make purchases from the Sky online store.
