Customer Success Team

The Customer Success team plays a crucial role in building strong relationships with customers and driving long-term satisfaction and loyalty.
Submit a ticket
Monday – Sunday
8:00 AM – 8:00 PM ET
support@skysystemz.comcontact@skysystemz.com
+1 (800) 771-6950
Real People Who Answer The Phone!
Joshua Hoskins
Customer Support Coordinator
Logan Conn
Director of Support
Jonathan Turner
Customer Support Specialist

Product Updates

This is where we share product updates to give you 
a full understanding of our trajectory.
February 10, 2026
Signature Requests
Product Update
SkyOS
Overview:
Signature Requests introduces a simple way to manage required documents and signatures in SkyOS.
What's new?
  • Upload and manage custom agreements directly within SkyOS
  • Send agreements to customers for electronic signature via email or text
  • Automatically store signed agreements for easy access, compliance, and recordkeeping
January 23, 2026
Corporate View (HQ Mode)
Product Update
SkyOS
Overview:
Manage all locations from one corporate headquarters account.
What's new?
  • Centralized Corporate Headquarters account
  • Switch between locations from a single dashboard
  • Perform payments, invoicing, and actions from any location instantly
January 23, 2026
Partial Payments
Product Update
SkyOS
Overview:
Accept smaller payments without collecting the full balance.
What's new?
  • Enable flexible customer payment amounts
  • Automatically track what’s paid and what’s still owed
January 20, 2026
Business Customer Tracking
Product Update
SkyOS
Overview:
View customer activity together at the business level.
What's new?
  • Group related customers under one business
  • View combined metrics across all customers
  • Drill into individual customer activity
January 6, 2026
Tips on Payment Links
Product Update
SkyOS
Overview:
Tips can now be added directly during checkout for a smoother, more flexible payment experience.
What's new?
  • Customers can select or enter a tip amount during payment
  • Tip options appear clearly on supported checkout screens
  • Tips are automatically included in the final transaction total
January 6, 2026
Print Receipts via SkyOS
Product Update
SkyOS
Overview:
Complete a charge using a connected PAX device and print a receipt directly after payment.
What's new?
  • Print receipts directly from the checkout screen
  • Support for connected terminal and counter printers
  • Faster, more convenient receipt delivery for in-person transactions
December 10, 2025
Custom Terms on Invoices and Receipts
Product Update
SkyOS
Overview:
Terms and conditions can now be formatted for better clarity and presentation.
What's new?
  • Your updated terms appear directly in the invoice
  • Format terms using a simple, built-in text editor
  • Create clearer, more professional-looking invoices
December 10, 2025
Consistent Order Tracking Across Systems
Product Update
SkyOS
Overview:
Payments can now be associated with an Order ID at checkout.
What's new?
  • Add an Order ID directly during checkout
  • Link payments to external tickets or invoices
  • View Order IDs in the transaction list for faster reconciliation
December 10, 2025
Improved Refund Tracking
Product Update
SkyOS
Overview:
Refunds can now be easily linked to the original transaction.
What's new?
  • View a transaction’s complete refund history in one place
  • Refund details are tucked into a clean, expandable section
  • Cleaner, uncluttered transaction view
January 6, 2026
Automatic Tax Removal for Exempt Customers
Product Update
SkyOS
Overview:
Mark customers as tax-exempt to automatically exclude tax from future charges.
What's new?
  • Enable a tax-exempt toggle directly in the customer profile
  • Automatically zero out tax when creating charges for tax-exempt customers
  • Reduce manual adjustments and ensure accurate billing
September 26, 2025
New Statements (Fractal Offering)
Product Update
Fractal
Overview:
Your true rates and savings in every statement.
What's new?
  • Shows the overall effective rate.
  • Includes card + ACH (not just card).
  • Generated monthly from the gateway.
  • New Feature: Savings summary at the top of the statement.
September 22, 2025
Customer Hub – Business Associations
Product Update
SkyOS
Overview:
Profiles for individuals can now be linked under a business name.
What's new?
  • Improved organization and visibility.
  • Easier identification of linked customers.
  • Prevents duplicate/scattered records.
  • Simplifies customer search and management.
October 6, 2025
New SkyOS Dashboard
Product Update
SkyOS
Overview:
Fast, sleek checkout design enhances user experience.
What's new?
  • Faster, streamlined checkout.
  • Modern, sleek design.
  • Targeted functionality for verticals.

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