Customer Success Team

The Customer Success team plays a crucial role in building strong relationships with customers and driving long-term satisfaction and loyalty.
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Real People Who Answer The Phone!
Joshua Hoskins
Customer Support Coordinator
Logan Conn
Director of Support
Jonathan Turner
Customer Support Specialist
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Pouring A Solid Foundation With Sky Systemz

Situation
Situation
Sunshine Ready Mix (SRM), Louisville, Kentucky’s concrete titan, has always been rock-solid in delivering quality. Yet, even the sturdiest of concrete giants can face cracks in their operational structure.
Challenge
Sunshine Ready Mix was struggling to overcome two critical obstacles:
1
Hardened Credit Card Processing Fees
SRM was sinking into the quicksand of towering credit card processing fees, creating a dent in their concrete financial foundation.
2
Delayed Payments
Paper invoices slowed everything down, payments dragged on, and cash flow was just a trickle.
Solution
To fill these cracks, SRM turned to Sky Systemz for a modern and efficient payment solution.
Payment Optimization
Sky Systemz streamlined SRM’s workflows, reducing costs and maximizing efficiency.
“Pass the Fee” Feature
Allowed SRM to shift credit card fees directly to customers.
Digital Invoicing
Invoices sent instantly by text or email — faster, simpler, and always on time.
U.S.-Based Support
Reliable, prompt, and personalized assistance whenever needed.
Jay
General Manager, Sunshine Ready Mix
I used to use a different payment processing company, but I switched to Sky Systemz and I’m so glad I did. Sky Systemz’s platform is so easy to use, and I’m saving a lot of money on credit card processing fees.
Benefits & Results
In the world of concrete and business, the right mix is everything. Sunshine Ready Mix’s blend with Sky Systemz solidified their market position. This partnership not only solved operational cracks but also built a stronger foundation for future success.

$100-150K

Cementing Cost Savings
Cementing Cost Savings
SRM projected annual savings of $100,000–$150,000, cutting costs without compromise.
Laying the Groundwork for Expansion
Those savings became fuel for reinvestment and expansion, building a stronger future.
Rapid Set Payments
Faster payments maintained steady cash flow.
Seamless Operations
“White glove” support ensured smooth business performance.
Jay
General Manager, Sunshine Ready Mix
The customer support at Sky Systemz has also been great. I've had a few questions about the platform, and they've always been quick to respond and helpful. I would definitely recommend Sky Systemz to anyone looking for a payment processing solution.

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